Frequently Asked Questions
Everything you need to know about your Arc experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
You can return any unworn, unwashed items with original tags within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Arc accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Are your garments sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic or recycled materials in over 80% of our collections to ensure high quality with a lower environmental impact.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.